Island Health
1952 Bay Street Victoria, B.C. V8R 1J8 | Visit Official Website (opens in a new tab)

The Heights

Facility Type: Residential Care - 400

Routine

October 24, 2025
Score & Grade: 0 Grade:
Contraventions:
A summary of the new or corrected contraventions found during the inspections are listed below.
Code
Category/Description
3000 - RCR 29(1)(a)
Description: A licensee must provide, at no cost to the person in care, each person in care with bedroom furnishings, including a safe, secure place in which the person in care may store valuable property
Corrective Actions Required: Ensure that at no cost to the person in care, each person in care has bedroom furnishings, including a safe, secure place in which they may store valuable property.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: November 27, 2025
Observations: Licensing toured four person in care's bedrooms and did not observe a safe, secure place in which the person in care may store valuable property. The Manager stated closet and cabinet locks had been removed recently, in the person in care's bedrooms, and no secure place was available for storage of valuable property.
3070 - RCR 83(4)(a)
Description: Subject to subsection (5), a licensee, other than a licensee who provides a type of care described as Hospice, must ensure that each person in care is weighed at least once each month,
Corrective Actions Required: Ensure that each person in care is weighed at least once each month.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: January 26, 2026
Observations: Licensing audited two person in care's monthly weight records. One person in care did not have a weight recorded for January and February 2025, and one person in care did not have a weight recorded for February and September 2025.