Island Health
1952 Bay Street Victoria, B.C. V8R 1J8 | Visit Official Website (opens in a new tab)

St Charles Manor

Facility Type: Residential Care - 400

Complaint

February 19, 2026
Score & Grade: 0 Grade:
Contraventions:
A summary of the new or corrected contraventions found during the inspections are listed below.
Code
Category/Description
3000 - CCALA 7(1)(b)(i)
Description: A licensee must operate the community care facility in a manner that will promote the health, safety and dignity of persons in care
Corrective Actions Required: Ensure that the facility is operated in a manner that will promote the health, safety and dignity of persons in care. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On February 19, 2026, Licensee submitted a corrective action plan to Licensing. The corrective action plan included: a pest control company was scheduled on site bi-weekly for three months with monthly communication regarding activity in traps with actions to reduce rodent activity, rodent traps were placed in person in care suites where rodents had been noticed, a memo was sent out on February 4, 2026 to all departments to document sightings of rodents and maintenance will document any reported sightings with dates, locations and actions taken. The corrective action plan was reviewed and accepted by Licensing.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: February 26, 2026
Observations: Regarding intake February 4, 2026. Through the investigation process, Licensing determined that there were rodents in person in care areas in the facility.