Island Health
1952 Bay Street Victoria, B.C. V8R 1J8 | Visit Official Website (opens in a new tab)

The Heights at Mount View

Facility Type: Residential Care - 400

Complaint

March 18, 2025
Score & Grade: 0 Grade:
Contraventions:
A summary of the new or corrected contraventions found during the inspections are listed below.
Code
Category/Description
3070 - CCALA 7(1)(b)(i)
Description: A licensee must do all of the following: (b) operate the community care facility in a manner that will promote (i) the health, safety and dignity of persons in care,
Corrective Actions Required: Ensure the community care facility is operated in a manner that will promote the health, safety and dignity of persons in care. Action/s Required by Licensee: Licensee to submit a corrective action plan specific to the contravention. Action/s Required by Licensing: On January 24, 2025, Licensee submitted a corrective action plan to Licensing. This corrective action plan included that on January 24, 2025, a meeting occurred with the staff, and facility policies related to documentation were reviewed. This corrective action plan was reviewed and accepted by Licensing. Licensing to review and monitor this corrective action plan.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: January 17, 2025
Observations: Through the investigation process, Licensing determined that the Licensee did not operate the community care facility in a manner that promoted the health, safety, and dignity of persons in care; specifically related to documentation.