Island Health
1952 Bay Street Victoria, B.C. V8R 1J8 | Visit Official Website (opens in a new tab)
1952 Bay Street Victoria, B.C. V8R 1J8 | Visit Official Website (opens in a new tab)
Routine
October 29, 2025
Contraventions:
A summary of the new or corrected contraventions found during the inspections are listed below.Code
Category/Description
3070 - RCR 87(b)
Description: A licensee must keep a record of the following matters respecting food services menus and menu substitutions
Corrective Actions Required: Ensure there is a record of menu substitutions.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: November 28, 2025
Observations: Licensing observed there was no substitution list for the menu. The Manager stated they did not record on a substitution list any changes in the menu.
3070 - RCR 89(1)
Description: A licensee must keep a record respecting complaints made and concerns expressed to the licensee under section 60 [dispute resolution], and the responses to them.
Corrective Actions Required: Ensure there is a record respecting complaints made and concerns expressed to the licensee under section 60 [dispute resolution], and the responses to them.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: November 28, 2025
Observations: Licensing observed there was no record for concerns or complaints. The Manager stated they did not have a complaint log.
3090 - RCR 55(1)(a)(i)
Description: A licensee, other than a licensee who provides a type of care described as Hospice, must provide persons in care, without charge, with an ongoing planned program of physical, social and recreational activities suitable to the needs of the persons in care
Corrective Actions Required: Ensure there is an ongoing planned program of physical, social and recreational activities suitable to the needs of the persons in care.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: November 28, 2025
Observations: Licensing observed no ongoing planned program of activities suitable to the needs of persons in care. The Manager stated she did not kept a record of the activities that persons in care participated in.