Island Health
1952 Bay Street Victoria, B.C. V8R 1J8 | Visit Official Website (opens in a new tab)
1952 Bay Street Victoria, B.C. V8R 1J8 | Visit Official Website (opens in a new tab)
Complaint
January 14, 2026
Contraventions:
A summary of the new or corrected contraventions found during the inspections are listed below.Code
Category/Description
3070 - CCALA 7(1)(b)(i)
Description: A licensee must do all of the following: (b) operate the community care facility in a manner that will promote (i) the health, safety and dignity of persons in care,
Corrective Actions Required: Ensure that the community care facility is operated in a manner that promotes the health, safety and dignity of persons in care. Specifically, that required documentation is completed. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On October 29, 2025, Licensee submitted a corrective action plan to Licensing. The corrective action plan included that all nursing staff were to follow the Fall Management and Prevention Program policy, the management team was to review the Risk Management for ninety days to ensure the fall policy was followed and all documentation was complete and coaching then progressive discipline would follow for any non-compliance. The corrective action plan was reviewed and accepted by Licensing.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: January 29, 2026
Observations: Regarding intake dated September 17, 2025. Through the investigation process, Licensing determined that post fall documentation was not completed.