Island Health
1952 Bay Street Victoria, B.C. V8R 1J8 | Visit Official Website (opens in a new tab)
1952 Bay Street Victoria, B.C. V8R 1J8 | Visit Official Website (opens in a new tab)
Complaint
December 22, 2025
Contraventions:
A summary of the new or corrected contraventions found during the inspections are listed below.Code
Category/Description
3070 - CCALA 7(1)(b)(i)
Description: A licensee must do all of the following: (b) operate the community care facility in a manner that will promote (i) the health, safety and dignity of persons in care,
Corrective Actions Required: Ensure that the community care facility is operated in a manner that promotes the health, safety and dignity of persons in care. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On November 26, 2025, Licensee submitted a corrective action plan to Licensing. This corrective action plan included: all care plans would be reviewed and updated with each review date as needed and if changes occurred and reviewed with staff, and oral care plans would reflect specific and accurate oral care needs and goals .The corrective action plan was reviewed and accepted by Licensing.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: November 26, 2025
Observations: Regarding intake October 20, 2025. Through the investigation process, Licensing determined that a person in care's oral health care plan did not include specific direction on how staff provided oral health care or that the person in care's family at times provided some of the care.