Island Health
1952 Bay Street Victoria, B.C. V8R 1J8 | Visit Official Website (opens in a new tab)

Hello Friends Child Care Corporation 103

Facility Type: Child Care - 300

Complaint

January 5, 2026
Score & Grade: 0 Grade:
Contraventions:
A summary of the new or corrected contraventions found during the inspections are listed below.
Code
Category/Description
3000 - CCLR 14(2)
Description: A licensee must have one toilet and wash basin for every 10 children or fewer.
Corrective Actions Required: Ensure one toilet and wash basin is kept for every 10 children or fewer. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: Between December 10, 2025 and January 5, 2026, Licensee submitted a corrective action plan to Licensing. The corrective action plan included: there would be washrooms assigned exclusively to the daycare and additional washroom installations would be completed when children were not present. A renovation plan would be submitted to Licensing and the City of Langford. The corrective action plan was reviewed and accepted by Licensing.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: January 16, 2026
Observations: Regarding intake November 17, 2025. Through the investigation process, Licensing determined that there were not enough toilets and washbasins in the unit. The washrooms that were used were not exclusive for the use of the daycare and were shared with tenants and clients.
3000 - CCLR 17
Description: A licensee must ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child
Corrective Actions Required: Ensure that children do not have access to any object or substance that may be hazardous to the health or safety of a child. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On December 10, 2025, Manager submitted a corrective action plan to Licensing. The corrective action plan included: All disinfectants and cleaning supplies would be stored in a cupboard with lock away from children's reach. The corrective action plan was reviewed and accepted by Licensing.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: January 16, 2026
Observations: Regarding intake November 17, 2025. Through the investigation process, Licensing determined that children had access to substances that may be hazardous to their health and safety such as cleaners in the countertop where the diaper mats were placed.
3080 - CCALA 7(1)(b)(i)
Description: A licensee must do all of the following:(b) operate the community care facility in a manner that will promote the health, safety and dignity of persons in care
Corrective Actions Required: Ensure that the community care facility operates in a manner that will promote the health, safety & dignity of persons in care. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On December 10 2025, Manager submitted a corrective action plan to Licensing. The corrective action plan included: all diapering supplies would be kept inside the cupboards with a child/adult proof lock with a staff key access only. The corrective action plan was reviewed and accepted by Licensing.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: January 16, 2026
Observations: Regarding intake November 17, 2025. Through the investigation process, Licensing determined that confidentiality was breached when children's personal information was exposed in a shared washroom with other tenants.