Island Health
1952 Bay Street Victoria, B.C. V8R 1J8 | Visit Official Website (opens in a new tab)

Willowbrae Childcare Academy

Facility Type: Child Care - 300

Complaint

November 24, 2025
Score & Grade: 0 Grade:
Contraventions:
A summary of the new or corrected contraventions found during the inspections are listed below.
Code
Category/Description
3010 - CCALA 7(1)(b)(i)
Description: A licensee must do all of the following:(b) operate the community care facility in a manner that will promote the health, safety and dignity of persons in care
Corrective Actions Required: Ensure the community care facility is operated in a manner that will promote the health, safety and dignity of persons in care. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On November 21, 2025, Licensee submitted a corrective action plan to Licensing. The corrective action plan included: staff would complete professional development focused on behavioural guidance and respectful communication, performance reviews of staff would be conducted, and staff would review the Behaviour Guidance and Abuse Policy and sign that they understood it.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: December 15, 2025
Observations: Regarding intake dated October 28, 2025. Through the investigation process, Licensing determined staff did not demonstrate the skills necessary to carry out the duties assigned.
3030 - CCLR 51(1)(a)
Description: A licensee must ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance,
Corrective Actions Required: Ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On November 21, 2025, Licensee submitted a corrective action plan to Licensing. The corrective action plan included: staff would complete professional development focused on behavioural guidance and respectful communication, performance reviews of staff would be conducted, and staff would review the Behaviour Guidance and Abuse Policy and sign that they understood it.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: December 15, 2025
Observations: Regarding intake dated October 28, 2025. Through the investigation process, Licensing determined that the behavioural guidance practices used did not align with the age and development of the children.
3030 - CCLR 52(1)(b)
Description: A licensee must ensure that a child, while under the care or supervision of the licensee, is not subjected to confinement or physical restraint by an employee, except as authorized in a child care plan if the plan includes instructions respecting behavioural guidance.
Corrective Actions Required: Ensure that children are not subjected to confinement or or physical restraint by an employee, except as authorized in a child care plan if the plan includes instructions respecting behavioural guidance. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On November 21, 2025, Licensee submitted a corrective action plan to Licensing. The corrective action plan included: staff would complete professional development focused on behavioural guidance and respectful communication, performance reviews of staff would be conducted, and staff would review the Behaviour Guidance and Abuse Policy and sign that they understood it.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: December 15, 2025
Observations: Regarding intake dated October 28, 2025. Through the investigation process, Licensing determined that a child was restrained in a chair for 15 minutes.
3030 - CCLR 52(2)(d)
Description: A licensee must ensure that a child is not, while under the care or supervision of the licensee, subjected to any of the following types of abuse or neglect: physical abuse
Corrective Actions Required: Ensure that a child is not subjected to physical abuse. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On November 21, 2025, Licensee submitted a corrective action plan to Licensing. The corrective action plan included: staff would complete professional development focused on behavioural guidance and respectful communication, performance reviews of staff would be conducted, and staff would review the Behaviour Guidance and Abuse Policy and sign that they understood it.
Corrective Actions Taken By Licensee:
Actions Required By Licensing: Follow Up Inspection to be conducted.
To Be Corrected By: December 15, 2025
Observations: Regarding intake dated October 28, 2025. Through the Licensing process, Licensing determined that children were subjected to physical abuse.