Complaint Investigation
Inspection Information
Facility Type
Child Care - 300
Received Date
19-Jun-2023
Subject
["Emotional Abuse","Supervision"]
Contraventions: A summary of the new contraventions found during the inspections are listed below.
Code
Category/Description
A licensee must ensure that a child is not, while under the care or supervision of the licensee, subjected to any of the following types of abuse or neglect: emotional abuse,
Observation: Through the investigation process, Licensing determined that children in care, while under the supervision of the Licensee, were subjected to emotional abuse, specifically a parent in care argued with staff and another parent in front of children in care.
Corrective action: Ensure that a child was not, while under the care or supervision of the licensee, subjected to emotional abuse. Action/s Required by Licensee: Licensee to submit a corrective action plan specific to this contravention. Action/s Required by Licensing: On August 28, 2023, Licensee submitted a corrective action plan specific to the contravention. The corrective action plan included, care for the child of the parent involved in this incident was terminated, ensuring that the termination policy would be followed in the event the dignity and respect policy was violated, and staff reviewed and signed off of facility policies related to harmful actions not permitted. This corrective action plan has been reviewed and accepted by Licensing. On September 12, 2023, Licensing received documentation, by email from the Manager, which indicated that the review of policies with staff had been completed.