Complaint Investigation
Inspection Information
Facility Type
Child Care - 300
Received Date
27-Feb-2023
Subject
["Policies (Includes issues such as not following, insufficient information or policy missing)","Suitability of Manager or Suitability of Licensee"]
Contraventions: A summary of the new contraventions found during the inspections are listed below.
Code
Category/Description
A licensee must do all of the following:(b) operate the community care facility in a manner that will promote the health, safety and dignity of persons in care
Observation: Through the investigation process, Licensing determined that licensee did not follow their policies.
Corrective action: Ensure facility's policies were being followed. Licensee to submit a corrective action plan to Licensing specific to the contravention.
A licensee must do all of the following:(b) operate the community care facility in a manner that will promote the health, safety and dignity of persons in care
Observation: Through the investigation process, Licensing determined that licensee did not follow their termination and policies.
Corrective action: Ensure that the termination and withdrawal policies have been followed. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On April 24, 2023, Licensee submitted a corrective action plan to Licensing. The corrective action plan included: Licensee has updated facility's withdrawal policy, stated that the deposit would be non-refundable and the new handbook would be provided to parents. The corrective action plan was reviewed and accepted by Licensing. Licensing to review and monitor this corrective action plan. On April 24, 2023, Licensing received the updated parent handbook.