Complaint Investigation

Inspection Information

Facility Type

Child Care - 300

Received Date

09-Aug-2023

Subject

["Emotional Abuse","Physical Abuse","Nutrition and Food Service (Includes issues such as consistency, quantity, quality, feeding assistance, timing, etc.)","Staffing (Includes issues such as suitability, insufficient levels, etc.)"]

Contraventions: A summary of the new contraventions found during the inspections are listed below.

Code

Category/Description

A licensee must ensure that food and drink are not used as a form of reward or punishment for children.

Observation: Through the investigation process, Licensing determined that that food and drink were used as a form of reward or punishment for children.

Corrective action: Ensure that food and drink are not used as a form of reward or punishment for children. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On September 26, 2023 the Licensee Contact submitted a corrective action plan to Licensing. The corrective action plan included, policies had been reviewed during a staff meeting dated September 28, 2023, and on December 1, 2023, Licensee Contact emailed Licensing an extensive training plan for staff related food and drink. The corrective action plan was reviewed and accepted by Licensing. Licensing to review and monitor this corrective action plan.

A licensee must ensure that a child is not, while under the care or supervision of the licensee, subjected to any of the following types of abuse or neglect: Neglect

Observation: Through the investigation process, Licensing determined that the Licensee did not ensure that a person in care was not, while under the care or supervision of the Licensee, subjected to neglect.

Corrective action: Ensure that a child is not, while under the care or supervision of the licensee, subjected to neglect. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On September 26, 2023 the Licensee Contact submitted a corrective action plan to Licensing. The corrective action plan included, staff had been terminated from employment, all incidents involving Schedule H, including allegations of abuse by a staff to a child would result in immediate termination and an incident report would be submitted to Licensing with 24 hours, policies had been reviewed during a staff meeting dated September 28, 2023, and on December 1, 2023, Licensee Contact emailed Licensing an extensive training plan for staff related to incident reporting, behavioral guidance, professional conduct and food and drink. The corrective action plan was reviewed and accepted by Licensing. Licensing to review and monitor this corrective action plan.

A licensee must do all of the following:(b) operate the community care facility in a manner that will promote the health, safety and dignity of persons in care

Observation: Through the investigation process, Licensing determined that staff did not demonstrate the skills necessary to carry out the duties assigned.

Corrective action: Ensure that the community care facility operates in a manner that will promote the health, safety and dignity of persons in care. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On September 26, 2023 the Licensee Contact submitted a corrective action plan to Licensing. The corrective action plan included, staff had been terminated from employment, all incidents involving Schedule H, including allegations of abuse by a staff to a child would result in immediate termination and an incident report would be submitted to Licensing with 24 hours, policies had been reviewed during a staff meeting dated September 28, 2023, and on December 1, 2023, Licensee Contact emailed Licensing an extensive training plan for staff related to incident reporting, behavioral guidance, professional conduct and food and drink. The corrective action plan was reviewed and accepted by Licensing. Licensing to review and monitor this corrective action plan.

A licensee must ensure that a child is not, while under the care or supervision of the licensee, subjected to any of the following types of abuse or neglect: emotional abuse,

Observation: Through the investigation process, Licensing determined that the Licensee did not ensure that a person in care was not, while under the care or supervision of the Licensee, subjected to emotional abuse.

Corrective action: Ensure that a child is not, while under the care or supervision of the licensee, subjected to emotional abuse. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On September 26, 2023 the Licensee Contact submitted a corrective action plan to Licensing. The corrective action plan included, staff had been terminated from employment, all incidents involving Schedule H, including allegations of abuse by a staff to a child would result in immediate termination and an incident report would be submitted to Licensing with 24 hours, policies had been reviewed during a staff meeting dated September 28, 2023, and on December 1, 2023, Licensee Contact emailed Licensing an extensive training plan for staff related to incident reporting, behavioral guidance and professional conduct. The corrective action plan was reviewed and accepted by Licensing. Licensing to review and monitor this corrective action plan.

A licensee must notify the medical health officer within 24 hours after (a) a child is involved in, or may have been involved in, a reportable incident described in Schedule H while under the care or supervision of the licensee,

Observation: Through the investigation process, Licensing determined that Licensing had not been notified within 24 hours after a child was involved in, or may have been involved in, a reportable incident described in Schedule H while under the care or supervision of the licensee.

Corrective action: Ensure that the medical health officer is notified within 24 hours after a child is involved in, or may have been involved in, a reportable incident described in Schedule H while under the care or supervision of the licensee. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On September 26, 2023 the Licensee Contact submitted a corrective action plan to Licensing. The corrective action plan included, all incidents involving Schedule H, including allegations of abuse by a staff to a child would result in immediate termination and an incident report would be submitted to Licensing with 24 hours, policies had been reviewed during a staff meeting dated September 28, 2023, and on December 1, 2023, Licensee Contact emailed Licensing an extensive training plan for staff related to incident reporting. The corrective action plan was reviewed and accepted by Licensing. Licensing to review and monitor this corrective action plan.

A licensee must ensure that a child is not, while under the care or supervision of the licensee, subjected to any of the following types of abuse or neglect: physical abuse

Observation: Through the investigation process, Licensing determined that the Licensee did not ensure that a person in care was not, while under the care or supervision of the Licensee, subjected to physical abuse.

Corrective action: Ensure that a child is not, while under the care or supervision of the licensee, subjected to physical abuse. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On September 26, 2023 the Licensee Contact submitted a corrective action plan to Licensing. The corrective action plan included, staff had been terminated from employment, all incidents involving Schedule H, including allegations of abuse by a staff to a child would result in immediate termination and an incident report would be submitted to Licensing with 24 hours, policies had been reviewed during a staff meeting dated September 28, 2023, and on December 1, 2023, Licensee Contact emailed Licensing an extensive training plan for staff related to incident reporting, behavioral guidance and professional conduct. The corrective action plan was reviewed and accepted by Licensing. Licensing to review and monitor this corrective action plan.

A licensee must ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance,

Observation: Through the investigation process, Licensing determined that the Licensee did not ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance.

Corrective action: Ensure behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On September 26, 2023 the Licensee Contact submitted a corrective action plan to Licensing. The corrective action plan included, staff had been terminated from employment, all incidents involving Schedule H, including allegations of abuse by a staff to a child would result in immediate termination and an incident report would be submitted to Licensing with 24 hours, policies had been reviewed during a staff meeting dated September 28, 2023, and on December 1, 2023, Licensee Contact emailed Licensing an extensive training plan for staff related to incident reporting, behavioral guidance and professional conduct. The corrective action plan was reviewed and accepted by Licensing. Licensing to review and monitor this corrective action plan.