Complaint Investigation
Inspection Information
Facility Type
Child Care - 300
Received Date
06-Jun-2022
Subject
["Physical Abuse","Reporting (Includes issues such as not reporting, insufficient reporting, etc.)","Suitability of Manager or Suitability of Licensee","Supervision","Behavioural Guidance"]
Contraventions: A summary of the new contraventions found during the inspections are listed below.
Code
Category/Description
A licensee must ensure that children are not left unsupervised while consuming food or drink.
Observation: Through the investigation process, Licensing determined that the Licensee had not supervised a child while that child had been consuming food and or drink.
Corrective action: Ensure that children in care are not left unsupervised while consuming food and or drink. Action/s Required by Licensee: Licensee to submit a corrective action plan specific to the contravention. Action/s Required by Licensing: On July 4, 2022, the Licensee submitted a corrective action plan to Licensing specific to the contravention. The corrective action plan included: that no child would be left unsupervised while eating or drinking. The corrective action plan was reviewed and accepted by Licensing. Licensing completed a Routine Inspection on August 5, 2022, and observed no children left unsupervised while consuming food or drink.
A licensee must do all of the following:(b) operate the community care facility in a manner that will promote the health, safety and dignity of persons in care
Observation: Through the investigation process, Licensing determined that the Licensee had not operated the facility in a manner that promoted the health, safety and dignity of children in care.
Corrective action: Ensure that children in care are cared for in a manner that promotes their health, safety and dignity. Action/s Required by Licensee: Licensee to submit a corrective action plan specific to the contravention. Action/s Required by Licensing: On July 4, 2022, the Licensee submitted a corrective action plan to Licensing specific to the contravention. The corrective action plan included: not enrolling any children who required behavioural support beyond the Licensee's capabilities; an updated behavioural guidance plan in the parent package; to seek guidance from experienced childcare givers to assist in understanding children's behaviours/development; being registered for courses through the Child Care Consultant program in Campbell River; working with a counsellor to assist with learning life skills; taking out resource material regarding child development from the Vancouver Island Library. The corrective action plan was reviewed and accepted by Licensing. On December 15, 2022, Licensing received certificates for the following courses completed by the Licensee, through Pacific Course Workshops on Early Learning: Stress in Children, Exploring Children's Development; Helping Children Express Anger; Children's Behaviour.
A licensee must (a) ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance, and (b) provide to employees and parents a written statement of the licensee's policy on behavioural guidance.
Observation: Through the investigation process, Licensing determined that the Licensee had disciplined a child in care in a manner that was not appropriate to the age and development of the child.
Corrective action: Ensure that behaviour guidance was appropriate for the age and development of the child. Action/s Required by Licensee: Licensee to submit a corrective action plan specific to the contravention. Action/s Required by Licensing: On July 4, 2022 the Licensee submitted a corrective action plan to Licensing specific to the contravention. The corrective action plan included: not enrolling any children who required additional behavioural support beyond the Licensee's capabilities; an updated behavioural guidance plan in the parent package; to seek guidance from experienced childcare givers to assist in understanding children's behaviours/development; take online courses to help develop her skills. The corrective action plan was reviewed and accepted by Licensing. On December 15, 2022, Licensing received certificates for the following courses completed by the Licensee, through Pacific Course Workshops on Early Learning: Stress in Children, Exploring Children's Development; Helping Children Express Anger; Children's Behaviour.
A licensee must ensure that a child, while under the care or supervision of the licensee, is not subjected to spanking, or any other form of corporal punishment
Observation: Through the investigation process, Licensing determined that the Licensee had spanked a child in care.
Corrective action: Ensure that children in care are not subjected to spanking or any other form of corporal punishment. Action/s Required by Licensee: Licensee to submit a corrective action plan specific to the contravention. Action/s Required by Licensing: On July 4, 2022, the Licensee submitted a corrective action plan to Licensing specific to the contravention. The corrective action plan included: the Licensee would practice positive guidance methods and redirection of children, promoting kindness, understanding and care; only clear, consistent, and simple boundaries would be given to children for guidance and discipling; there would be no corporal punishment. The corrective action plan was reviewed and accepted by Licensing. On August 5, 2022, Licensing completed a Routine Inspection and observed appropriate guidance.
A licensee must immediately notify a parent or emergency contact if, while under the care or supervision of the licensee, the child is involved in, or may have been involved in, a reportable incident described in Schedule H.
Observation: Through the investigation process, Licensing determined that the Licensee had not notified the parent of a child in care that their child had been involved in a reportable incident.
Corrective action: Ensure that the Licensee immediately notifies the parent or emergency contact, if while in care a child was or may have been involved in a reportable incident. Action/s Required by Licensee: Licensee to submit a corrective action plan specific to the contravention. Action/s Required by Licensing: On July 4, 2022, the Licensee submitted a corrective action plan to Licensing specific to the contravention. The corrective action plan included: parents would be immediately notified of any event that occurred where a child was involved in a reportable incident. The corrective action plan was reviewed and accepted by Licensing. On August 5, 2022, Licensing completed a Routine Inspection and observed compliance with the corrective action plan.