Complaint Investigation

Inspection Information

Facility Type

Child Care - 300

Received Date

02-Jun-2022

Subject

["Behavioural Guidance","Emotional Abuse"]

Contraventions: A summary of the new contraventions found during the inspections are listed below.

Code

Category/Description

A licensee must ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance,

Observation: Through the investigation process, Licensing determined that staff did use appropriate behavioural guidance for the ages and development of children in care.

Corrective action: Ensure that behavioural guidance is appropriate to the age and development of the child who is receiving the guidance. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to this contravention. Action/s Required by Licensing: On July 8, 2022, the Licensee submitted a corrective action plan to Licensing. The corrective action plan stated the staff would complete the following: "Challenging Behaviour: Positive Guidance in Child Care", would review Guiding Children's Behaviour resource, the facility behavioural guidance policy, nap time policy and parent hand book by the end of June 2022 and the staff would be mentored by the Manager for minimum one month. The corrective action plan was reviewed and accepted by Licensing. During the July 29, 2022 Routine Inspection, Licensing reviewed documentation and determined the corrective action plan was followed, courses were completed and policies had been reviewed. On November 30, 2022 the Manager confirmed the staff no longer works at the facility.

A licensee must ensure that a child, while under the care or supervision of the licensee, is not subjected to any of the following: (c) harsh, belittling or degrading treatment by an employee or another child, whether verbal, emotional or physical, that could humiliate the child or undermine the child’s self respect

Observation: Through the investigation process, Licensing determined that children were verbally subjected to degrading and inappropriate treatment by a staff.

Corrective action: Ensure that that a child, while under the care or supervision of the licensee, is not subjected to any of the following: (c) harsh, belittling or degrading treatment by an employee or another child, whether verbal, emotional or physical, that could humiliate the child or undermine the child’s self respect. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to this contravention. Action/s Required by Licensing: On July 8, 2022, the Licensee submitted a corrective action plan to Licensing. The corrective action plan stated the staff would complete the following: "Challenging Behaviour: Positive Guidance in Child Care", would review Guiding Children's Behaviour resource, the facility behavioural guidance policy, nap time policy and parent hand book by the end of June 2022 and the staff would be mentored by the Manager for minimum one month. The corrective action plan was reviewed and accepted by Licensing. During the July 29, 2022, Routine Inspection, Licensing reviewed documentation and determined the corrective action plan was followed, courses were completed and policies had been reviewed. On November 30, 2022, the Manager confirmed the staff no longer works at the facility. Action Required by Licensing: No further action required; this contravention has been addressed.

A licensee must do all of the following:(b) operate the community care facility in a manner that will promote the health, safety and dignity of persons in care

Observation: Through the investigation process, Licensing determined that staff did not demonstrate the skills and abilities to carry out the duties as assigned. Specifically, that staff had not used appropriate behaviour guidance with children in care.

Corrective action: Ensure the community care facility is operated in a manner that will promote the health, safety and dignity of persons in care, specifically regarding suitability of staff members. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to this contravention. Action/s Required by Licensing: On July 8, 2022 the Licensee submitted a corrective action plan to Licensing. The corrective action plan stated the staff would complete the following: "Challenging Behaviour: Positive Guidance in Child Care", would review Guiding Children's Behaviour resource, the facility behavioural guidance policy, nap time policy and parent hand book by the end of June 2022, and the staff would be mentored by the Manager for minimum one month. The corrective action plan was reviewed and accepted by Licensing. During the July 29, 2022 Routine Inspection, Licensing reviewed documentation and determined the corrective action plan was followed, courses were completed and policies had been reviewed. On November 30, 2022 the Manager confirmed the staff no longer works at the facility.

A licensee must immediately notify a parent or emergency contact if, while under the care or supervision of the licensee, the child is involved in, or may have been involved in, a reportable incident described in Schedule H.

Observation: Through the investigation process, Licensing determined that staff did not report reportable incidents appropriately. Parents had not been notified of reportable incidents on multiple occasions.

Corrective action: Ensure to immediately notify a parent or emergency contact if, while under the care or supervision of the licensee, the child is involved in, or may have been involved in, a reportable incident described in Schedule H. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to this contravention. Action/s Required by Licensing: On July 8, 2022 Licensee submitted a corrective action plan to Licensing. The corrective action plan included incident reporting training and protocol would be provided to all staff and training would be included in all staff onboarding. Licensing reviewed and accepted this corrective action plan. On October 21, 2022 Licensing conducted an Incident Reporting Information Session for all staff at the facility.