Complaint Investigation
Inspection Information
Facility Type
Residential Care - 400
Received Date
17-May-2023
Subject
["Neglect"]
Contraventions: A summary of the new contraventions found during the inspections are listed below.
Code
Category/Description
A licensee must ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person in care’s care plan.
Observation: Through the investigation process, Licensing determined that staff had not provided care consistent with the terms and conditions of a person in care's care plan.
Corrective action: Ensure that care and supervision is consistent with the terms and conditions of the person in care's care plan. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to this contravention. Action/s required by Licensing: On November 1, 2023, Licensee submitted a corrective action plan to Licensing. The corrective action plan included: education was provided to staff on May 18 and May 19, 2023 regarding the person in care's care plan, the person in care was assessed Occupational Therapy and Physical Therapy and provided new equipment and a floor mat was ordered and received on May 20, 2023 for the person in care. The corrective action plan was reviewed and accepted by Licensing. On November 1, 2023, the Manager confirmed with Licensing that the above corrective action plan had been completed.