Complaint Investigation
Inspection Information
Facility Type
Child Care - 300
Received Date
03-Jun-2022
Subject
["Policies (Includes issues such as not following, insufficient information or policy missing)","Confidentiality/Privacy","Suitability of Manager or Suitability of Licensee"]
Contraventions: A summary of the new contraventions found during the inspections are listed below.
Code
Category/Description
A licensee must do all of the following:(b) operate the community care facility in a manner that will promote the health, safety and dignity of persons in care
Observation: Through the investigation process, Licensing determined that staff had not followed the facility confidentiality policy by posting personal information on a social media site without consent.
Corrective action: Ensure the community care facility is operated in a manner that will promote the health, safety and dignity of persons in care specifically regarding adherence to the facility's confidentiality policy. Action/s Required by Licensee: Licensee to submit a corrective action plan to Licensing specific to the contravention. Action/s Required by Licensing: On August 2, 2022, Licensee submitted a corrective action plan to Licensing. The corrective action plan included a staff meeting was held to discuss the facility's confidentiality policy and to ensure all staff had a full understanding of the rules in place regarding the protection of personal information. This corrective action plan was reviewed and accepted by Licensing. No further action required; this contravention has been addressed.